Support

Shipping Policy

Clear, simple shipping details for parents — where we deliver, how long it takes, how tracking works, and what to expect during busy seasons.

Need help with an order?We typically reply within 24 hours (Mon–Fri).

Shipping coverage

We deliver across Pakistan. If your location is remote or outside a courier route, we’ll contact you before dispatch to confirm the best option.

Nationwide delivery coverage (Pakistan)
Alternate arrangements for hard-to-reach areas (when needed)

Delivery time

Delivery timelines are estimates from the dispatch date:

Karachi

2–4 business days

Other cities

4–6 business days

During big sales, Eid, or public holidays, delivery may take a bit longer.

Order processing

Orders are processed within 24 hours. Once your parcel is handed to the courier, you’ll receive tracking details.

Processing: within 24 hours (business days)
Dispatch: as soon as the order is packed and confirmed

Shipping charges

Shipping charges may be standard or calculated at checkout depending on your city and order value. You’ll always see the final delivery charges before placing your order.

At checkout

The shipping total is shown before payment so there are no surprises.

Order tracking

Customers receive tracking details via SMS/email (if provided). If you didn’t get a message, contact us and we’ll share the latest update.

Tracking details sent after dispatch
Support can help with courier status anytime

Delays & exceptions

While we do our best to deliver on time, delays can happen during holidays, extreme weather, or unforeseen courier disruptions.

Heads up during peak season

If your order is time-sensitive (birthday or event), order a few days early to be safe.

Still have questions?

Contact support with your order number for the fastest help.