Support

Return & Exchange Policy

Clear, parent-friendly peace of mind: We offer a 7-day exchange for damaged or defective items. If something arrives broken or wrong, we’ll make it right.

Need help with an item?We typically reply within 24 hours (Mon–Fri).

Our 7-Day Parent Guarantee

We know shopping online for your children requires complete trust. Every toy is carefully inspected before packing, but if any item reaches you damaged, broken in transit, or defective, we offer a 7-day doorstep exchange.

7-Day Exchange for Damaged Items

If your parcel arrives with physical damage or a defective mechanism, you have 7 calendar days from the date of courier delivery to notify us and request a replacement.

Eligible for Exchange
  • • Broken or cracked toy upon unboxing
  • • Electronic toy not functioning out of the box
  • • Missing parts or accessories from a set
  • • Wrong item or variant delivered
Not Covered
  • • Damage caused after use by rough child play
  • • Water or electrical damage from misuse
  • • Exchange requests made after 7 days
  • • Change of mind once item has been opened and played with

How to Request an Exchange (3 Easy Steps)

No lengthy forms or complicated customer service hoops. We handle exchanges swiftly so your little one isn’t left waiting:

  1. 1
    Take a quick photo or video: Capture a clear photo or short video showing the damaged part or the defect upon opening.
  2. 2
    Message us on WhatsApp: Reach out with your order number and the photo/video. We usually review and approve within a few working hours.
  3. 3
    Doorstep replacement dispatched: Once confirmed, our courier delivers your replacement toy and collects the damaged piece in one smooth trip.

Wrong Item Received? 100% Free Replacement

If we made an error in packing and you received an incorrect toy or color, we take complete responsibility. We will courier the correct item to you right away at zero additional shipping charges.

  • Priority courier dispatch for prompt resolution

Packaging & Condition Guidelines

To help us process your exchange swiftly and verify transit damage with our courier partners:

  • Please keep the original box, product tags, and accessories intact.
  • Please avoid discarding packaging until you have verified the toy functions as intended.
  • Hand over the damaged unit in its original box when the courier arrives for the exchange.

Cancellations & Out of Stock Replacements

Need to cancel before dispatch, or is an identical replacement out of stock?

  • Order Cancellation: You can cancel any order free of charge before it has been dispatched from our warehouse.
  • Alternative or Refund: In the rare event a replacement toy is sold out, you may choose an alternative toy of equal value or receive a full refund/store credit.

Have an issue with your parcel?

Message our parent support team on WhatsApp or send us an email. We are here to help!

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